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Information Systems Technical Support Technician

Publix Associate

ISTS Technicians keep store technology up and running so Publix can properly serve our customers.

How to Apply

ISTS Technicians provide technical service support to Publix stores for a defined geographical territory. They do this by performing service calls, installations, upgrades and backups of software and hardware applications for computers and printers. ISTS Technicians also troubleshoot software and hardware failures and identify network problems. Another important aspect of the ISTS Technician's job is to maintain customer confidentiality regarding HIPAA, debit and credit payment records, PIN security, and ATM records.

  • Associates degree in Computer Science or equivalent experience
  • One year of PC/Technical support experience
  • Be at least 20 years of age
  • Possess valid driver license and maintain an excellent driving record
  • Knowledge of Active Directory
  • Knowledge of IT hardware and industry standards
  • Knowledge of Windows XP / Windows 7
  • Ability to troubleshoot issues
  • Basic cable management skills
  • Certifications in the field of electronics or Computer Science such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
  • Knowledge of Publix retail store operations
  • Experience using problem reporting and ticketing systems
  • Experience supporting Active Directory, GPO, OU - access, rights, permissions
  • Good organizational, time management, problem solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Ability to be flexible and handle a high volume of work accurately
  • Ability to work under pressure to meet deadline
  • Ability to work evenings, weekends and holidays as needed
  • Ability to lift up to 75 lbs
  • Ability to work well with others and be a team member
  • Obvious enthusiasm, initiative and pride in work