Q&A

We do not comment on the specific performance of the products that we carry in our stores or specific areas of business nor do we provide comment on the performance of individual stores. Rather, we provide overall quarterly performance and year-end results via press release.

We appreciate your reaching out regarding decorated cakes from our bakery departments. Our associates make every effort to support our customers during weather events. Often times, this includes finding ways to delight them with their favorite Publix items as they prepare for uncertainty. For these requests in particular, it is our company policy to not produce bakery cakes that would make light of a natural disaster. We have sent communications to our stores reminding them of our policy. We regret if a store has not followed policy, and we are working to rectify the situation. 

Our priority remains taking care of our customers, associates and communities as we prepare and respond to Hurricane Ian.

Supplies are ordered early so warehouses are well stocked should a storm threaten during hurricane season. In anticipation of a storm, we begin to closely monitor the track and our distribution and retail operations team work vigilantly to ensure the supply chain and manufacturing plants can respond as quickly as possible to serve the needs of our community and customers before and after a storm. Our warehouse/distribution centers' water supply remains at full capacity and stores receive deliveries throughout the day and night. In addition, as we continue to monitor a storm and our customer's needs, we are also ensuring our facilities and stores are staffed with the number of associates necessary to serve our customer during this time.

At Publix, we take seriously our commitment to our communities and the ability to serve in a greater capacity in times of emergencies and need. In the communities we serve, it is our responsibility to help prepare prior to and in the aftermath of the storm. We live and work in our communities we serve. We would never knowingly disappoint our customers.

It would be inappropriate for us to comment on pending litigation.

https://www.publix.com/pages/policies/service-animal-policy

Publix does not allow filming or photography inside of our stores or facilities without prior consent from our media relations team. Our media managers will facilitate opportunities for interviews and/or b-roll with our stores and media partners. Please contact a media manager for assistance.

Our associates, including management teams, do not participate in media interviews without the consent of our media relations team. As a privately owned company, with more than 230,000 associates, our media managers represent our company with one voice.

As a practice, our executives rarely participate in media interviews. For assistance, please contact the director of communications.

As a practice, we do not share video surveillance footage with third parties aside from our cooperation in investigations with law enforcement.

Publix debuted our free prescription program in 2007, and to date we have dispensed well over 100 million free prescriptions. We consistently evaluate our programs and services to ensure they are meeting the intended purpose and evolve over time. Medications offered through our program are typically covered through insurance plans.

Effective June 1, 2022, we will no longer offer our free prescription program. Maintenance medications, including Metformin, Lisinopril and Amlodipine will be eligible for $7.50 for a 90-day supply and Amoxicillin will be $7.50 for a 14-day supply. Quantity limits still apply.

We are proud of the role we’ve played in vaccinating those in our service area for COVID-19, having administered more than 8.8 million COVID-19 vaccine doses to date, including almost 140,000 doses for children ages 5 to 11.

Publix pharmacies have not traditionally been a destination for pediatric vaccines. In fact, of the more than 1 million flu vaccine doses we administered in 2021, a total of only 26 were administered to children ages 4 and under. 

Additionally, because of space and capacity constraints in our pharmacies, we do not have privacy rooms equipped to accommodate families with younger children. For these reasons, we made the decision not to offer COVID-19 vaccinations for children ages 3 and 4.

Political contributions that are made by individuals, including family and/or board members, are their personal contributions and not reflective of the company's position, endorsement or support of a candidate. These are personal decisions and we will not speak on behalf of the family or board members.

Publix does not comment on political contributions.

The issues addressed by our elected officials, federal, state and local are simply too important for us to remain on the sidelines.

We do not comment on rumors or potential sites. We are only able to confirm a new location once a lease has been signed.

We do not participate in or promote lottery stories. Rather, we offer the lottery as a service to our customers.

In order to ensure a pleasurable shopping experience for our customers, Publix policy prohibits solicitation at our stores and facilities. This includes, but is not limited to political solicitation, voter registration drives, political campaigning, political signs or political announcements, surveys and/or “man on the street interviews”. 

Publix stores are closed three days a year: Thanksgiving, Christmas and Easter. We also close early on Christmas Eve, New Year's Eve and New Year's Day; the times are posted in our stores prior to the holidays. Since our founding, we have been closed on these three holidays in observance of the holiday and to allow our associates time with family and friends.

Find additional information on store locations and hours here: http://publix.com/store

We constantly monitor our prices and always strive to bring the best value to our customers. On occasion it is necessary to change prices due to a number of factors including an increase or decrease in the cost of goods, a response to competitive activity, or a change in the source of supply for an item. Whatever the case may be, it is our desire to always provide the best overall value for our customers by offering the widest range of items, the highest quality and freshness in our perishable products, the most organized and cleanest shopping environment, friendly associates with the greatest product knowledge and the best check-out/carry out service at competitive prices. We work diligently to deliver on all these points of difference every day.

At Publix, we care about and are committed to animal welfare and are focused on working with suppliers who share the same goals. We also appreciate the trust our customers place in us to do the right thing, and we work hard to live up to that responsibility.

Farm work is hard work. There is no denying that. We appreciate the work achieved in order to get product off the land and on our customers' tables. We value the relationships along the path from "farm to fork" and realize it takes a lot of people, each providing a great service. Publix remains the focus of a campaign by the Coalition of Immokalee Workers (CIW) who seeks to pressure us to become involved in the employment relationship between Florida farmers who grow tomatoes and the farmworkers they employ to harvest their product. Since first approached by the CIW in 2009, we have consistently viewed this issue as a labor dispute, and our position remains the same today.

The supermarket supply chain is under a lot of stress, impacted by product and labor shortages, demand, record exports, shipping constraints, and inflation. We continue to maintain constant communication with our suppliers; however, various product lines may be out of stock in assorted categories.

At Publix, our goal is to meet today's needs without compromising what is essential for tomorrow. Simply stated, this means taking care of people and minimizing impact to our planet while remaining profitable. Sustainability is ingrained in our culture and represented in our Mission Statement through valuing our associates, serving our customers, enhancing our ties to the communities we serve, conserving natural resources, and ensuring economic stewardship for our stockholders. You can learn more about our sustainability efforts at http://sustainability.publix.com/.

Our Publix Mission challenges us to be responsible citizens in our communities. Part of that mission is to meet today's needs while being mindful of what's essential for tomorrow. Simultaneously, we strive to meet the needs of our customers, many of which have preferences for bagging their groceries which includes the use of plastic bags. While some would suggest that paper bags are better for the environment than plastic bags, this simply is not the case. Reusable bags are the better option. Therefore, we continue to promote the use of reusable bags.