LAKELAND, Fla., July 31, 2024 — Publix was ranked No. 1 in customer satisfaction in the supermarket pharmacies category of the J.D. Power 2024 U.S. Pharmacy Study. 

“At Publix, providing premier service is ingrained in our culture,” said Publix CEO Kevin Murphy. “I’m proud of our pharmacy teams, who are dedicated to delivering the best care possible to our customers.”

Methodology

The 2024 study is based on responses from 13,505 pharmacy customers who filled a prescription within the past 12 months. It explored customer perceptions, including the pharmacy’s fulfillment of customers’ needs, resolution of complaints, convenience, savings, trust and overall experience. 

To read more about the ranking and the J.D. Power Pharmacy Study, visit jdpower.com/business/healthcare/pharmacy-study.