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It’s Our Pleasure to Serve You.

Coronavirus (COVID-19) News, Help, and Information

For the latest news and information about how Publix is responding to coronavirus in our stores, please visit publix.com/coronavirus. Here you will find adjusted store hours, steps to shop online, and answers to frequently asked questions.

Delivery and Curbside Pickup Powered by Instacart.

If your inquiry is related to a delivery or curbside online order, please visit https://delivery.publix.com/help to chat with a member of the Instacart Care team. Given the recent surge in volume, they are temporarily directing all customers to their online chat.

How may we help you?

Please complete the form below. We do our best to respond within two business days, but it may take longer if our volume is unusually high. For urgent matters, please call 800-242-1227 during business hours.

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Thank you for contacting Publix.

We've received your email and look forward to assisting you shortly. We make every effort to respond to all inquiries within 24–48 business hours.

For urgent matters, please call us at 1-800-242-1227 during normal business hours.

Customer Care Business Hours

Monday - Friday 9am - 6pm (EST)
Saturday 9am - noon (EST)
Social Media 8am- 8pm, 365 days a year

Mailing Address

Publix Super Markets, Inc.
Corporate Office
ATTN: Customer Care
PO Box 407
Lakeland, FL 33802-0407