Survey Analyst

The Survey Project Analyst provides survey results of associate perceptions to managers across Publix's departments and business units which guide decision making and action planning.

How to Apply

The Survey Project Analyst designs and manages surveys to be conducted among all Publix associates or small subsets. These surveys obtain quantitative and qualitative data to help the company understand how satisfied our associates are and how well certain programs are working.

The Survey Project Analyst begins by identifying the scope and objectives of the requested survey and determining the research that will be required to complete the survey. The Analyst consults with the survey sponsor and provides guidance in determining survey questions which will obtain the desired information. This involves establishing survey methodology, procedures, timelines, statistical tests, and the required reporting. To identify any adverse effects, the Analyst assesses the potential impact the survey will have on the department or business area involved and, if required, advises the sponsor of alternative solutions. The Analyst maintains communication with the survey sponsor throughout each phase of the project and monitors progress of survey project assignments, completion rates, and deadlines. The Analyst then reviews survey responses and develops insightful reports which summarize survey data, highlight key findings and provide actionable recommendations. The Survey Analyst also learns and applies new survey methods, tools and statistical procedures in order to maintain continuous quality improvement.

• Masters Degree in a business-related field, or other analytical discipline
• Experience working in an analytical environment
• Experience with project management
• General Human Resources knowledge
• Working knowledge of statistical software, preferably SPSS
• Knowledge of surveying techniques and methodology and the ability to apply them
• Superior knowledge of analytical and statistical methods such as standard deviations, correlations, regression analysis, etc.
• Experience in formulating and posing insightful probing questions and providing consultation on survey best practices
• Experience in working independently with high-level delegation and little supervision on complex projects requiring frequent problem solving and critical thinking
• High degree of professionalism, tact, and diplomacy in dealing with management and executive level associates
• Detail oriented with uncompromising desire for accuracy in reporting
• Able to prioritize multiple requests with competing priorities and deadlines
• Excellent cognitive and critical thinking ability
• Organizational and prioritization skills
• Superior written and verbal communication skills that translate into effective report preparation and presentation
• Ability to influence others in a diplomatic and professional manner
• Ability to quickly identify and address quality control issues in data sets and reports
• Ability and willingness to learn SPSS statistical software and advanced Access functions
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Access)
• Knowledge of Internet searching tools, techniques, and procedures
• Willingness to travel occasionally
• Willingness to work extended hours to meet business needs, which may include working overtime
• Ability to lift up to 25 pounds