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Group Benefits Customer Service Agent

Publix Associate

Understanding the ins and outs of complex benefit plans can be tricky. To help Publix associates obtain the greatest value from our plans, Group Benefits Customer Service Agents field calls from associates to answer their questions.

How to Apply

Publix associates often have questions about their benefits. The Group Benefits Customer Service Agents respond to these phone inquiries concerning eligibility, permitted election changes, and the Company's health benefits, life insurance and long term disability plans. The Agents also process and file all associate health plan applications. Without the Group Benefits Customer Service Agents, Publix would not be able to offer its associates excellent customer service regarding group benefits.

  • Knowledge of the administration of employee benefit plans at other large employers
  • General accounting skills
  • Bilingual skills, particularly English and Spanish
  • Knowledge of database and word processing
  • Detail-oriented with good analytical skills
  • Accurate typing and 10-key calculator skills
  • Professional telephone etiquette
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Ability to maintain strict confidentiality
  • Ability to handle a high volume of work accurately and meet deadlines
  • Ability to well work with others and to be an effective team member
  • Obvious enthusiasm, initiative, pride in work

Please go to the Publix Jobs Center to begin searching our openings. Click the appropriate link to view openings for Publix associates and non-associates. Click Search Openings and narrow your search by selecting Benefits Administration from the Job Category list.

You will receive follow-up communication once you're determined to be qualified and eligible for the job. The communication will inform you of additional information that is needed and/or assessments that need to be completed. Once that is done, your application will go directly to the hiring manager for consideration. If your skills, experience, and qualifications look like a good match to the requirements of the position, you will be contacted.

Want additional tips on landing your dream job? Take a look at our applicant resources.

Having a match to this job does not guarantee that you will be hired into this job if and when it becomes available on our Publix Jobs Center.