Our founder, George Jenkins, believed in treating customers like royalty. He wanted them to be greeted by friendly and knowledgeable associates.  

“The aim is to learn all you can about the business to do the best you can for the customer,” said Jenkins. And he strived to do just that by making shopping a pleasure, which included adding innovations that other stores didn’t have.  

Jenkins’ goal was to run a better store than the competition. This commitment to our customers continues today. 

Throughout the company, our associates work diligently to meet and exceed the evolving expectations of our customers.  

Here are some of the ways we go above and beyond at Publix to give our customers a pleasurable shopping experience.  

 

• Need help finding an item? It’s our pleasure! An associate would be happy to escort you to the item. And if that item isn’t in stock, we’ll double-check other areas of the store or the inventory of a nearby Publix to find it or offer an alternative.  

 

• Don’t worry about taking your groceries out and unloading them from the cart into your vehicle; we’ve got it! At Publix, our dedicated front service clerks are here to make your shopping experience easy and enjoyable. We take pride in carefully bagging your groceries the right way and always being attentive to your needs. Whether it’s unloading your cart, offering a helping hand, or happily carrying your groceries to your car and returning your cart for you, we want you to feel welcome and cared for every visit. That’s the Publix difference — service with a smile, every time.
  

• Associates walk through departments with a “Don’t pass it up, pick it up” mindset when they see something lying on the floor. That helps us keep our supermarkets tidy and attractive.

 

• Forget your wallet? We offer contactless pay! You can use Apple Pay, Google Pay, Android Pay or Samsung Pay.  

 

• Love savings? Join Club Publix*! It’s a free loyalty program that offers savings, convenience and personalization. Get access to tools that make your shopping experience easier, such as shopping lists and your purchase history. Members can clip digital coupons to help them save more and get special perks, which include a birthday treat.  

 

• Order groceries from anywhere by shopping online. You can order groceries for delivery or curbside pickup, powered by Instacart, and receive them in as little as an hour. 

 

Our commitment to premier customer service is what separates Publix from other major retailers. Jenkins’ beliefs, such as treating customers like royalty, continue to guide our associates today.  

* Terms, conditions and restrictions apply.