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Publix Culture

Mr. George, our founder, believed in treating customers like royalty and instilled in our associates the importance of being friendly and knowledgeable.

He once said, “The aim is to learn all you can about the business to do the best you can for the customer.” And he strived to do just that by making shopping feel more like a pleasure, adding innovations that other stores didn’t have.

Mr. George’s goal was to be better than the competition by consistently providing a clean and well-stocked store. This commitment to customers continues today.

Throughout the company, our associates are working around the clock to meet and exceed the evolving needs of our customers.

Here are some of the ways we at Publix go above and beyond to give our customers a royal shopping experience:

  • Need help finding an item? Our pleasure! Any associate, no matter their department, would be happy to escort you to the exact place the item can be found. And, if that item is not in stock, we will double-check other areas of the store or inventory of a nearby Publix to see if there are any extras or offer you an alternative.
  • Don’t worry about carrying your groceries out; we’ve got your back! Our carryout service makes loading your car easy. Let us walk you outside, load your groceries into the car and take the shopping cart back inside for you.
  • Mr. George always believed in a clean store as part of the pleasant shopping experience. Daily sweeps throughout the departments, cleaning procedures, mopped floors and our “Don’t pass it up, pick it up” mentality — for when we see something lying on the floor — keep our customers shopping in well-kept supermarkets.
  • Forgot your wallet? We offer contactless pay, which enables customers to place a smartphone or contactless pay-enabled credit or debit card near a contactless-enabled device rather than swiping or inserting a card into the PIN pad. We accept contactless pay through our Publix app and other common payment apps like Apple Pay, Google Pay, Android Pay and Samsung Pay.
  • Order groceries from anywhere by shopping online. Customers can order groceries for delivery, powered by Instacart, or curbside pickup in select stores. Our Publix pharmacies also offer home delivery for most prescriptions, through a collaboration with ScriptDrop, for a $5 fee. We also offer curbside pickup for most prescriptions in select states for no additional cost.

Our commitment to personalized service is what separates Publix from other major retailers. Mr. George’s beliefs, such as treating customers like royalty, still influence our associates today.