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Information Systems Technical Support Technician

Publix Associate

ISTS Technicians keep store technology up and running so Publix can properly serve our customers.

How to Apply

Contributions

ISTS Technicians provide technical service support to Publix stores for a defined geographical territory. They do this by performing service calls, installations, upgrades and backups of software and hardware applications for computers and printers. ISTS Technicians also troubleshoot software and hardware failures and identify network problems. Another important aspect of the ISTS Technician's job is to maintain customer confidentiality regarding HIPAA, debit and credit payment records, PIN security, and ATM records.

Qualifications we look for

  • Associates degree in Computer Science or equivalent experience
  • One year of PC/Technical support experience
  • Be at least 20 years of age
  • Possess valid driver license and maintain an excellent driving record
  • Knowledge of Active Directory
  • Knowledge of IT hardware and industry standards
  • Knowledge of Windows XP / Windows 7
  • Ability to troubleshoot issues
  • Basic cable management skills
  • Certifications in the field of electronics or Computer Science such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
  • Knowledge of Publix retail store operations
  • Experience using problem reporting and ticketing systems
  • Experience supporting Active Directory, GPO, OU - access, rights, permissions
  • Good organizational, time management, problem solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Ability to be flexible and handle a high volume of work accurately
  • Ability to work under pressure to meet deadline
  • Ability to work evenings, weekends and holidays as needed
  • Ability to lift up to 75 lbs
  • Ability to work well with others and be a team member
  • Obvious enthusiasm, initiative and pride in work

How to apply

Please go to the Publix Jobs Center to begin searching our openings. Click the appropriate link to view openings for Publix associates and non-associates. Click Search Openings and narrow your search by selecting Information Systems from the Job Category list. Your résumé will go directly to the Information Systems hiring team and you'll be contacted if you're selected for an interview.

You will receive follow-up communication once you're determined to be qualified and eligible for the job. The communication will inform you of additional information that is needed and/or assessments that need to be completed. Once that is done, your application will go directly to the hiring manager for consideration. If your skills, experience, and qualifications look like a good match to the requirements of the position, you will be contacted.

Visit our website for additional applicant resources.

Having a match to this job does not guarantee that you will be hired into this job if and when it becomes available on our Publix Jobs Center.