Showing Who We Are
As the face of Publix, we work with our associates, customers, communities, and the government and media.
Our image caretakers.
By virtue of its role at Publix, the Public Affairs department has a great impact on the short- and long-term image of the company. Public Affairs handles customer inquiries, spearheads internal communications, monitors government activities, serves as the primary contact point for news media, and works with the communities where we operate.
Our Team Structure
The Public Affairs department is comprised of six teams: Corporate Communications, Customer Care, Government Relations, Media and Community Relations, Social Media, and Special Projects.
Corporate Communications handles a wide array of internal communications, including but not limited to:
- the eight-page monthly newsletter Publix News
- associate training videos
- writing of our annual benefits publications
- department-specific communications
- video presentations for the company's annual Leadership Conference, and
- online communications for the company's intranet and extranet.
When customers contact us by phone, letter or email, our team of Customer Care agents and specialists is ready to respond. Their goal is to resolve customer concerns and answer customer questions. This requires an ever-expanding knowledge about all areas of our business. When customers praise specific associates or stores, our customer care agents ensure that the compliment is shared with the appropriate individuals.
Through Government Relations, Publix communicates to federal, state and local officials regarding matters affecting the company's ability to effectively compete in the marketplace. Team members are on hand for the legislative sessions in Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee and Washington, D.C. They educate legislators, regulators and industry partners about issues that impact Publix, our customers and our associates.
Each division has Media and Community Relations associates who cultivate relationships with the news media and with residents, businesses, and public agencies in communities we serve. This team ensures that Publix is a responsible citizen in our communities. Managers make determinations regarding sponsorships and donations, act as company spokespersons to the media throughout their respective divisions and are the official "face of Publix" at community events.
The Social Media team uses Facebook, Twitter and other channels to create a digital extension of our customers' store experience. It builds relationships with Publix's online communities by answering questions about Publix, our products and our services. This includes sharing information about new items, events, recipes, and store openings, and conducting online discussion with our customers.
The Special Projects team preserves and promotes our company history, since that is an important part of the Publix culture today. This includes identifying and archiving documents, photos, information and Publix memorabilia. In particular, the team perpetuates the history of our founder, Mr. George. In addition, entries for national, state, and local awards, including the prestigious FORTUNE list of the "100 Best Places to Work," are developed by this team.
These are some of the positions in our Public Affairs department.
- Corporate Communications Developer
- Customer Care Agent
- Customer Care Analyst
- Customer Care Developer
- Customer Care Manager
- Customer Care Specialist
- Equipment Manager
- Government Relations Clerk
- Government Relations Manager
- Media & Community Relations Clerk
- Media & Community Relations Manager
- Retail Communications Specialist
- Social Media Manager
- Social Media Specialist
- Special Projects Clerk
- Special Projects Manager
- Video Producer/Director
How to Apply
Please go to the Publix Jobs Center to see our current openings. Click "YES" or "NO" to the question, "Are you an active Publix associate?" Then narrow your search by choosing Public Affairs within the Functional Area selection box.
When you apply, your information will be sent directly to the appropriate hiring manager. If your skills and experience seem to match the qualifications of the position that interests you, you will be contacted for an interview and possibly for testing customized to that position.
If you have any questions about our application process, please call our Employment Office in
- Lakeland (863) 688-7407, ext. 32504 or
- Atlanta (770) 995-0073, ext. 2153.