Publix Culture

Treat customers like royalty

We believe treating customers like royalty starts with providing premier customer service and actively seeking opportunities to be helpful. Our associates learn the names of their customers and get to know their families and personal stories. It's not uncommon for customers to share their delight with a shopping experience in our store and say they feel like they have a family at Publix.

We build trust in our customers by having clean stores with high-quality products. And we continually seek out innovations like Online Easy Ordering, synched refills in the pharmacy, and equipment to help us prepare new and interesting products.

Each new service we provide, program we offer and product we develop has something very special in common. It was created specifically to meet the needs of our customers. We value customer feedback and are willing to do what it takes to make sure shopping is a pleasure for each customer. We want you to love shopping at your Publix.

We're proud of the job we do and the reputation we’ve built, but we will never stop improving upon the progress we've made. Next month, we'll share photos and video from our 85th anniversary celebration with you — so don't forget to check back!