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Publix Culture

Our associates earn gold by bleeding green

These associates showed just how much their customers are valued. They acted quickly and with compassion when their customers needed it most.

Cashier Asma, Florida

A customer was checking out in Asma’s lane when she realized the card she was paying with had expired, and her new card was at home. Asma came to the rescue by using $100 of her own money to pay the customer’s bill. The customer was overwhelmed with Asma’s generosity and returned later to repay her.

The customer said, “It's nice to know we still have such kind, trusting people like her. Such a humble act from someone so young was heartwarming. I only shop at this Publix now because Asma is always a pleasure to see and speak with.”

Asma respected the dignity of our customer by being discreet about providing assistance.

Assistant Store Manager Jennifer and Assistant Customer Service Manager Christopher, Florida

A customer was shopping at a Florida Publix, when he suddenly had a heart attack. Jennifer and Christopher responded immediately by performing CPR and using the AED machine to save the man’s life.

These two managers didn’t hesitate to do the right thing, and a customer is likely alive today because of their quick actions. Christopher delivered flowers, balloons and a card to the customer and was told by his family that he is expected to make a full recovery.

Thanks to all of these associates for making Publix proud!